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FAQ



1I tried to register as a new user but it says that I can not be found as a plan participant. I know I am, what could the problem be?

2I know my dependent is eligible under my plan, why doesn't the website recognize him when he tries to register?

3What do I do if I can't remember my password?

4Why can't I view the claims history for some of my dependents?

5What should I do if I believe I have found a discrepancy in any of the information I see on the website?

7Is my information secure?

 

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